Duties & Responsibilities:
- Manage and monitor intel server infrastructure and system installations, including configurations, testing, and maintenance.
- Design & Develop cloud-based solutions on Microsoft Azure & Amazon Web Services.
- Implement and provide support on VMware, Hyper-V, SharePoint environment, Windows Servers, Active Directory and authentication services.
- Implement and maintain backups, security, and redundancy strategies.
- Provide technical guidance to clients for tickets/change requests under escalation.
- Provide required technical coaching to team members and put in place improvement plans to ensure skills levels match both current and future operational needs.
- Act as technical point of contact during projects/clients handover reviews to ensure required tests are carried out.
- Co-ordinate with Team Leader/Manager to ensure quality of support and deliverables to cloud customers on the day-to-day technical/operational activities in view of improving and re-enforcing efficiency of the team and improving overall quality of service.
- Act as main point of contact for technical escalation and incident resolution during crisis tickets.
- To provide expert support for System Administrator team during major incidents.
- Technical documentation/user guides.
- Contribute to a positive work environment.
Requirements:
- Degree in Information Technology related field.
- Certifications: Windows, VMware, Microsoft Azure, Microsoft Office 365.
- Minimum 2-3 years of experience in a medium/large production environment.
- Experience in virtualisation and advanced knowledge in infrastructure management will be an advantage.
- Information Systems.
- Systems Implementation of Virtualised environments.
- Customer relationship management.
- Exemplary time management, organizational and communication skills.
- Excellent customer service skills are required.
- Proactive, self-motivated and determined attitude.
- Professionalism.
- Ability to work under pressure and to multi-task.
- Tenacity and willingness to learn.
- Good interpersonal and team bonding skills.
- Good IT/communications background and problem-solving skills.
- Flexibility relative to working hours.
- Good Knowledge of MS Windows (AD, DNS, GPO, etc.).
- Implementation, Administration & troubleshooting MS SharePoint environments (both on-premise & Cloud).
