Systems Specialist (Cloud)

Duties & Responsibilities:

  • Manage and monitor intel server infrastructure and system installations, including configurations, testing, and maintenance.
  • Design & Develop cloud-based solutions on Microsoft Azure & Amazon Web Services.
  • Implement and provide support on VMware, Hyper-V, SharePoint environment, Windows Servers, Active Directory and authentication services.
  • Implement and maintain backups, security, and redundancy strategies.
  • Provide technical guidance to clients for tickets/change requests under escalation.
  • Provide required technical coaching to team members and put in place improvement plans to ensure skills levels match both current and future operational needs.
  • Act as technical point of contact during projects/clients handover reviews to ensure required tests are carried out.
  • Co-ordinate with Team Leader/Manager to ensure quality of support and deliverables to cloud customers on the day-to-day technical/operational activities in view of improving and re-enforcing efficiency of the team and improving overall quality of service.
  • Act as main point of contact for technical escalation and incident resolution during crisis tickets.
  • To provide expert support for System Administrator team during major incidents.
  • Technical documentation/user guides.
  • Contribute to a positive work environment.

 

Requirements:

  • Degree in Information Technology related field.
  • Certifications: Windows, VMware, Microsoft Azure, Microsoft Office 365.
  • Minimum 2-3 years of experience in a medium/large production environment.
  • Experience in virtualisation and advanced knowledge in infrastructure management will be an advantage.
  • Information Systems.
  • Systems Implementation of Virtualised environments.
  • Customer relationship management.
  • Exemplary time management, organizational and communication skills.
  • Excellent customer service skills are required.
  • Proactive, self-motivated and determined attitude.
  • Professionalism.
  • Ability to work under pressure and to multi-task.
  • Tenacity and willingness to learn.
  • Good interpersonal and team bonding skills.
  • Good IT/communications background and problem-solving skills.
  • Flexibility relative to working hours.
  • Good Knowledge of MS Windows (AD, DNS, GPO, etc.). 
  • Implementation, Administration & troubleshooting MS SharePoint environments (both on-premise & Cloud).

We thank all interested candidates to send their CV/Cover letter here, however only those matching the above criteria would be taken into consideration.

Nous invitons les candidats intéressés à envoyer leur CV et lettre de motivation ici. Seuls les candidats correspondant aux critères demandés seront appelés pour un entretien.

Please fill out form below if you are an interested candidate