Collection Recovery Officer

Job Objective:

We are searching for a passionate Collection & Recovery Officer to join our team, who will be responsible for building strong long-lasting relationships with past, existing and future clients in dealings on their accounts and be responsible for keeping customers within their arrears thresholds and monitoring and reducing overdue accounts.

Duties & Responsibilities:

  • Proactively monitor our customer account portfolio to control overdue balances and avoid a large volume of write-offs.  
  • To proactively identify customers who have used the online payment platform incorrectly and refer them to the online reconciliation team to process the payment.  
  • To assist customers requesting early settlement of the credit facility. 
  • Prepare monthly debtor position reports and conduct monthly meetings with management. to develop collection strategies, write off requirements and legal actions to be taken.
  • Manage multiple delinquent accounts for debt collection efforts.
  • Keep track of assigned accounts to identify outstanding debts.
  • Plan a course of action to recover outstanding payments.
  • Negotiate payoff deadlines or payment plans.
  • Handle questions or complaints.
  • Investigate and resolve discrepancies in payments or accounts.
  • Excellent interpersonal, negotiating and presentational skills.
  • Excellent communicator, internal and external.
  • Mediation/arbitration/ conflict resolution experience.
  • Good IT skills.
  • Able to produce high standards of written communication and reports.
  • Flexible, adaptable and able to work under pressure.
  • Experienced in organizing own workload to achieve priorities and objectives.
  • Committed to own personal development.
  • A proactive approach and commitment to continuous improvement.
  • Committed to pursuing excellence in line with the organization’s culture and values.


  • Minimum Diploma or HSC with at least 5 years’ experience in the financial sector
  • At least 2 years in similar jobs.
  • Time-management skills and ability to prioritize your workload.
  • Ability to work well under pressure.
  • Team-oriented and growth-driven.
  • Willingness to learn and being proactive.
  • Excellent in English and French (written and verbal).

We thank all interested candidates to send their CV/Cover letter here, however only those matching the above criteria would be taken into consideration.

Nous invitons les candidats intéressés à envoyer leur CV et lettre de motivation ici. Seuls les candidats correspondant aux critères demandés seront appelés pour un entretien.

Please fill out form below if you are an interested candidate